RingCentral - How to setup call flow to ring phones first before Auto Attendant

RingCentral - How to setup call flow to ring phones first before Auto Attendant

RingCentral - How to setup Call flow to ring users with Call Queue before Auto Attendant
Part 1: Create queue and add users to ring
  1. Select Groups
  2. Select Call Queues
  3. Select New Call Queue
  4. Add Group Name
  5. Create 
  6. Select Call queue 
  7. Select Call Queue Details
  8. Select Call Handling & Members
  9. Select Work Hours
  10. Select Route Members Simultaneous 
  11. After call wrap-up time change to 0 seconds
  12. Add Members
  13. Go to Wait Settings
  14. Select When Queue is full - Send new callers to extension
  15. Send to IVR
  16. Change Maximum caller wait time in queue - Shorter than 3 minutes
  17. When maximum wait time is reached, send caller to Extension 
  18. Send to IVR

Part 2: Point Main number to Call queue
  1. Go to Auto-Receptionist
  2. Go to General Settings
  3. Go to Call Handling
  4. Select Business Hours
  5. Select Multiple Users - Call queue
  6. Edit Select Call queue and select done


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