Ring Central - Call Switch and Call Flip

Setting Up Call Flip in RingCentral

Call Flip allows you to move an active call from one device to another without hanging up. For example, you can transfer a call from the RingCentral app to your mobile phone, home office phone, or another assigned number.

Supported Numbers

You can use:

Digital Line numbers assigned to your extension
External phone numbers (PSTN)

You cannot use:

Direct numbers assigned to your extension
Numbers assigned to other users
Company phone numbers
Call Queue numbers
Shared Line numbers
IVR/Auto Receptionist numbers
Other extension numbers

Set Up Call Flip in the RingCentral Desktop or Web App

Open the RingCentral App.
Click Settings in the left navigation menu.
Select Phone.
Click Call Flip.
Click Add Number.
Search for or enter the phone number you want to use.
- Select Number to manually add a phone number.
- Personal contacts may also be selected.
Repeat for any additional numbers.
Drag and drop numbers to arrange them in your preferred Call Flip order.
Click Save.

Managing Call Flip Numbers

Unassign removes a number from the active Call Flip list while keeping it available.
Delete permanently removes the number from Call Flip.
Drag and drop numbers anytime to change their order.

Set Up Call Flip in the Admin Portal (Administrators)

Administrators can configure Call Flip for other users.

Sign in to the RingCentral Admin Portal.
Navigate to Users.
Select the user.
Go to Phone settings.
Open Call Flip.
Add the desired phone numbers.
Arrange the numbers in the preferred order.
Save the changes.

Using Call Flip During a Call

While on an active call:

Press the configured Call Flip key (usually *1 through *8 depending on the assigned position).
The call immediately transfers to the corresponding number in your Call Flip list.
Continue the conversation on the new device without disconnecting the caller.

Example:

Position 1 = Mobile Phone
Position 2 = Home Office
Position 3 = Desk Phone

Pressing the Call Flip code for Position 1 will instantly move the call to your mobile phone.

Benefit: Call Flip allows you to move between devices seamlessly while staying connected to your call.

RingCentral Link to Call Flip

Call Switch vs. Call Flip in RingCentral

RingCentral provides two different ways to move an active call between devices: Call Switch and Call Flip. While both allow you to continue a conversation on another device, they work differently and are designed for different situations.

Call Switch

Call Switch allows you to move an active call from one RingCentral device or app to another by opening the second device and "pulling" the call to it.

How It Works

Start a call on one RingCentral device (desk phone, desktop app, or mobile app).
Open another RingCentral app or device logged into your account.
Select Call Switch.
The active call is transferred to the new device.

Use Case

A user is speaking with a customer on their desk phone but needs to leave for a meeting. They open the RingCentral mobile app, tap Call Switch, and continue the conversation from their smartphone while walking away from their desk.

Benefits

Seamless transition between RingCentral devices.
Ideal when moving from a desk phone to the RingCentral desktop or mobile app.
Simple two-click process within the app.

Call Flip

Call Flip allows you to transfer or "push" an active call to another phone number by dialing a preassigned single-digit code.

How It Works

Assign Call Flip numbers to the devices you want to use.
During an active call, dial the assigned Call Flip digit.
RingCentral calls the destination device.
Answer the incoming call and continue the conversation.

Use Case

A user is finishing a call at their desk and needs to leave the office. They initiate a Call Flip from their desk phone, answer the incoming call on their mobile phone, and continue the conversation without disconnecting the customer.

Benefits

Works with desk phones, mobile phones, home phones, and external numbers.
No need to open the RingCentral app.
Ideal for users who frequently move between locations.

Quick Comparison

Feature	Call Switch	Call Flip
Requires RingCentral App	Yes	No
Works Between RingCentral Devices	Yes	Yes
Works with External Phone Numbers	No	Yes
Initiated From App Interface	Yes	No
Uses Assigned Flip Digits	No	Yes
Best For	Moving between Ring Central apps and devices	Moving calls to mobile, home, or other phone numbers

Which Should You Use?

Use Call Switch when moving a call between RingCentral applications or devices that are signed into your account.
Use Call Flip when you want to move a call to another phone number, such as a mobile phone, home phone, or another device outside the RingCentral app.