Ring Central - Call Switch and Call Flip
Setting Up Call Flip in RingCentral
Call Flip allows you to move an active call from one device to another without hanging up. For example, you can transfer a call from the RingCentral app to your mobile phone, home office phone, or another assigned number.
Supported Numbers
You can use:
- Digital Line numbers assigned to your extension
- External phone numbers (PSTN)
You cannot use:
- Direct numbers assigned to your extension
- Numbers assigned to other users
- Company phone numbers
- Call Queue numbers
- Shared Line numbers
- IVR/Auto Receptionist numbers
- Other extension numbers
Set Up Call Flip in the RingCentral Desktop or Web App
- Open the RingCentral App.
- Click Settings in the left navigation menu.
- Select Phone.
- Click Call Flip.
- Click Add Number.
- Search for or enter the phone number you want to use.
- Select Number to manually add a phone number.
- Personal contacts may also be selected.
- Repeat for any additional numbers.
- Drag and drop numbers to arrange them in your preferred Call Flip order.
- Click Save.
Managing Call Flip Numbers
- Unassign removes a number from the active Call Flip list while keeping it available.
- Delete permanently removes the number from Call Flip.
- Drag and drop numbers anytime to change their order.
Set Up Call Flip in the Admin Portal (Administrators)
Administrators can configure Call Flip for other users.
- Sign in to the RingCentral Admin Portal.
- Navigate to Users.
- Select the user.
- Go to Phone settings.
- Open Call Flip.
- Add the desired phone numbers.
- Arrange the numbers in the preferred order.
- Save the changes.
Using Call Flip During a Call
While on an active call:
- Press the configured Call Flip key (usually *1 through *8 depending on the assigned position).
- The call immediately transfers to the corresponding number in your Call Flip list.
- Continue the conversation on the new device without disconnecting the caller.
Example:
- Position 1 = Mobile Phone
- Position 2 = Home Office
- Position 3 = Desk Phone
Pressing the Call Flip code for Position 1 will instantly move the call to your mobile phone.
Benefit: Call Flip allows you to move between devices seamlessly while staying connected to your call.
Call Switch vs. Call Flip in RingCentral
RingCentral provides two different ways to move an active call between devices: Call Switch and Call Flip. While both allow you to continue a conversation on another device, they work differently and are designed for different situations.
Call Switch
Call Switch allows you to move an active call from one RingCentral device or app to another by opening the second device and "pulling" the call to it.
How It Works
- Start a call on one RingCentral device (desk phone, desktop app, or mobile app).
- Open another RingCentral app or device logged into your account.
- Select Call Switch.
- The active call is transferred to the new device.
Use Case
A user is speaking with a customer on their desk phone but needs to leave for a meeting. They open the RingCentral mobile app, tap Call Switch, and continue the conversation from their smartphone while walking away from their desk.
Benefits
- Seamless transition between RingCentral devices.
- Ideal when moving from a desk phone to the RingCentral desktop or mobile app.
- Simple two-click process within the app.
Call Flip
Call Flip allows you to transfer or "push" an active call to another phone number by dialing a preassigned single-digit code.
How It Works
- Assign Call Flip numbers to the devices you want to use.
- During an active call, dial the assigned Call Flip digit.
- RingCentral calls the destination device.
- Answer the incoming call and continue the conversation.
Use Case
A user is finishing a call at their desk and needs to leave the office. They initiate a Call Flip from their desk phone, answer the incoming call on their mobile phone, and continue the conversation without disconnecting the customer.
Benefits
- Works with desk phones, mobile phones, home phones, and external numbers.
- No need to open the RingCentral app.
- Ideal for users who frequently move between locations.
Quick Comparison
|
|---|
- Use Call Switch when moving a call between RingCentral applications or devices that are signed into your account.
- Use Call Flip when you want to move a call to another phone number, such as a mobile phone, home phone, or another device outside the RingCentral app.
Related Articles
RingCentral - How to Manage Call Flow with the iPhone APP
RingCentral - How to Manage Call Flow with the iPhone APP To Manage Call Flow with the iPhone APP Go to the Ring Central APP on the iPhone Phone System Go to Settings/Phone Select the 3 dots in the upper right Go to Phone Settings Go to Incoming Call ...RingCentral - Call Handling Playbook
? Sutherland Networks RingCentral Call Handling Playbook Communication is the heart of your business – We make it easy. This guide covers everything you need to confidently manage calls using the RingCentral system—from transfers to DTMF shortcuts ...RingCentral - How to setup call flow to ring phones first before Auto Attendant
RingCentral - How to setup Call flow to ring users with Call Queue before Auto Attendant Part 1: Create queue and add users to ring Select Groups Select Call Queues Select New Call Queue Add Group Name Create Select Call queue Select Call Queue ...Panterra - Call Type Definitions
? Call Type Billing Codes & Definitions Here’s a clean, easy-to-read reference guide for common call types and billing codes. Use this as a quick lookup for reporting, billing analysis, or troubleshooting. ? ☎️ IP Call Types (VoIP-Based) ipib – IP ...Ring Central - How to Block Numbers
How to Block Numbers in the RingCentral apps and Admin Portal You can stop spam and other unwanted calls by blocking specific numbers. When you block a number, you won't receive calls, faxes, or text messages from that number. Important Notes You can ...