RingCentral - Call Recording

RingCentral - Call Recording

Info
RingCentral - Call Recording

Idea
Account-Wide Call Recording Settings

Configure Call Recording for the Entire Account

  1. Log in to the Admin Portal.
  2. Navigate to:
    • Phone System
    • Auto-Receptionist
    • General Settings
    • Call Recording

Available Settings:

  • On-Demand Call Recording — Enable or Disable
  • Automatic Call Recording — Enable or Disable
    • Automatically records all calls for configured users or groups.
    • Recordings are saved in the Call Log.
  • Play Periodic Tones for Outbound Calls — On or Off
  • Play Call Recording Announcement for Outbound Calls — On or Off
  • Allow Mute in Auto Call Recording — Enable or Disable

Idea
Notes
User Call Recording Settings

Configure Call Recording for an Individual User

  1. Log in to the Admin Portal.
  2. Navigate to:
    • Admin
    • Users
  3. Select the desired user.
  4. Open:
    • User Details
    • Settings & Permissions
  5. Edit Automatic Call Recording.

Available Settings:

  • Inbound Call Recording — On or Off
  • Outbound Call Recording — On or Off
  • Smart ACR — On or Off

What is Smart ACR?

Smart ACR intelligently adapts the call recording announcement based on the area code of the call participants, helping organizations comply with state-specific call recording consent laws.

Idea
Notes
Managing Call Recordings in the RingCentral App

Desktop and Web App

  1. Open the RingCentral App.
  2. Click Phone in the navigation menu.
  3. Select the Recordings tab.
  4. Search for or select a recording.
  5. Recording details will appear in the main panel.

Users can:

  • Listen to recordings
  • Search recordings
  • Download recordings (if permitted)

Idea
Notes
Managing Call Recordings in the Admin Portal

Accessing Recordings

  1. Log in to the Admin Portal.
  2. Navigate to:
    • Analytics & Logs
    • Call Logs
  3. Search for the desired call.
  4. Select and download recordings as needed.

Additional Information

For detailed instructions on accessing and downloading recordings:

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