Ring Central - How to Block Numbers

Ring Central - How to Block Numbers

Info
How to Block Numbers in the RingCentral apps and Admin Portal

You can stop spam and other unwanted calls by blocking specific numbers. When you block a number, you won't receive calls, faxes, or text messages from that number.

Notes
Important Notes

  • You can block 10-digit phone numbers and short codes.
  • Numbers blocked from your extension only apply to your extension.
  • If a Super Admin blocks a number on the main account's system extension, the block applies to all extensions on the account.
  • You can still call and send faxes to a blocked number, but you cannot send text messages.
  • The owner of a blocked number will not be notified that they have been blocked.
  • You cannot block a coworker's extension or direct number within the same RingCentral account.

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Managing Blocked Numbers as a User

Accessing Blocked Number Settings

  1. Sign in to the Admin Portal.
  2. Click the dropdown menu in the upper-right corner and select My Extension.
  3. Click the Settings tab.
  4. Expand the Phone section.
  5. Click Blocked Numbers.

Available Options

Blocked Numbers or Area Codes

Add specific phone numbers or area codes that you want to block.

Block All Numbers

Enable this option to block all incoming calls, texts, and faxes except those from numbers listed in your Trusted Numbers list.

Trusted Numbers

Add phone numbers that should never be blocked.

Blocked Call Message

Choose the message blocked callers hear:

  • Default Message
  • Mailbox Full Message

Block Robocalls

Enable this option to automatically block numbers identified as robocallers.

Block Calls from Pay Phones

This setting is enabled by default. You can also choose what message pay phone callers hear:

  • Default Message
  • Mailbox Full Message
  1. Click Save when finished.

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Managing Blocked Numbers as an Administrator

Administrators can manage blocked call settings for other users.

Accessing a User's Blocked Number Settings

  1. Sign in to the Admin Portal.
  2. Click the dropdown menu in the upper-right corner and select Admin Portal.
  3. Click Users.
  4. Select User List > Users with Extensions.
  5. Click the user whose blocked call settings you want to manage.
  6. Expand the Phone section.
  7. Click Blocked Numbers.

Available Options

Blocked Numbers or Area Codes

Add specific phone numbers or area codes that you want to block.

Block All Numbers

Enable this option to block all incoming calls, texts, and faxes except those listed as Trusted Numbers.

Trusted Numbers

Add numbers that should never be blocked.

Blocked Call Message

Choose the message blocked callers hear:

  • Default Message
  • Mailbox Full Message

Block Robocalls

Enable this option to automatically block numbers identified as robocallers.

Block Calls from Pay Phones

This setting is enabled by default. You can also choose what message pay phone callers hear:

  • Default Message
  • Mailbox Full Message
  1. Click Save to apply your changes.

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Managing Blocked Numbers in the RingCentral Desktop and Web App

Blocking a Number

  1. In the navigation bar, click Phone.
  2. Select the Calls tab and hover over the number you want to block.
    • You can also do this from the Voicemail tab if the caller left a voicemail.
  3. Click the More (⋮) menu and select Block and Report.
    • Alternatively, click the phone number to open the details panel and select the Block and Report icon.
  4. Choose one of the following options:
    • Block Only – Blocks all calls, text messages, and faxes from that number.
    • Block & Report Spam – Blocks the number and reports it as spam.

Unblocking a Number

  1. In the navigation bar, click Phone.
  2. Select the Calls tab and hover over the number you want to unblock.
    • You can also do this from the Voicemail tab if a voicemail exists from that number.
  3. Click the More (⋮) menu and select Unblock.
    • Alternatively, click the phone number to open the details panel and select the Unblock icon.
  4. Choose one of the following options:
    • Unblock Only – Allows calls, texts, and faxes from that number again.
    • Unblock / Not Spam – Removes the block and cancels the spam report.

Managing Blocked Number Settings

To access blocked number settings:

  1. Click Settings in the navigation bar.
  2. Select Phone.
  3. Click Blocked Numbers.

Available Options

Blocked Numbers or Area Codes

  • Add specific phone numbers or area codes you want to block.

Block All Numbers

  • Blocks all incoming calls, text messages, and faxes except those listed in your Trusted Numbers list.

Trusted Numbers

  • Add numbers that should never be blocked.

Blocked Call Message

  • Choose the message blocked callers will hear:
    • Default Message
    • Mailbox Full Message

Block Robocalls

  • Automatically blocks numbers identified as robocallers.

Block Calls from Pay Phones

  • Enabled by default.
  • Choose the message pay phone callers hear:
    • Default Message
    • Mailbox Full Message

Block Calls with No Caller ID

  • Blocks incoming calls from numbers that do not provide caller ID information.
  1. Enable or adjust the desired settings.
  2. Click Save in the lower-right corner to apply your changes.

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Managing Blocked Numbers in the RingCentral Mobile App

Blocking a Number

  1. Tap Phone in the bottom menu.
  2. Tap the Calls tab.
  3. Tap the Info icon next to the number you want to block.
  4. Tap Block.
  5. Choose one of the following options:
    • Block Only – Blocks all calls, text messages, and faxes from that number.
    • Block & Report Spam – Blocks the number and reports it as spam.

Unblocking a Number

  1. Tap Phone in the bottom menu.
  2. Tap the Calls tab.
  3. Tap the Info icon next to the number you want to unblock.
  4. Tap Unblock.
  5. Choose one of the following options:
    • Unblock Only – Allows calls, text messages, and faxes from that number again.
    • Unblock / Not Spam – Removes the block and cancels the spam report.

Managing Blocked Number Settings

Accessing Blocked Number Settings

  1. Tap your Profile Picture in the upper-left corner.
  2. Tap Phone.
  3. Tap Blocked Numbers.

Available Options

Blocked Numbers or Area Codes

  • Add specific phone numbers or area codes that you want to block.

Block All Numbers

  • Blocks all incoming calls, text messages, and faxes except those listed in your Trusted Numbers list.

Trusted Numbers

  • Add numbers that should never be blocked.

Blocked Call Message

  • Select the message blocked callers will hear:
    • Default Message
    • Mailbox Full Message

Block Robocalls

  • Automatically blocks numbers identified as robocallers.

Block Calls from Pay Phones

  • Enabled by default.
  • Choose the message pay phone callers hear:
    • Default Message
    • Mailbox Full Message

Block Calls with No Caller ID

  • Blocks incoming calls from numbers that do not provide caller ID information.

Saving Your Changes

  1. Enable or adjust the desired settings.
  2. Tap Save to apply your changes.















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