How to Set Up the Heads-Up Display (HUD) in RingCentral

The Heads-Up Display (HUD) in RingCentral lets you monitor the real-time status of coworkers, quickly transfer calls, and access call monitoring features such as Monitor, Whisper, Barge, and Take Over (if enabled by your administrator).

Enable HUD

1. Open the RingCentral desktop or web app.
2. Click Settings in the left-hand navigation.
3. Select the Phone tab.
4. Under General, turn on Heads-up display (HUD).

Add Extensions to Monitor

Once HUD is enabled:

1. In the HUD settings, click Manage.
2. (Optional) Check Ring when extensions I am monitoring receive incoming calls to receive notifications when monitored users get calls.
3. Select the users or extensions you want to monitor.
4. Click Save.

Manage Your HUD Contacts

You can customize which users appear in your HUD at any time.

1. Click Phone in the left navigation.
2. Select the HUD tab.
3. Click Edit or the + (Add) icon in the upper-right corner.
4. Search for a user by name or extension.
5. Select the user and click Add or Done.
6. To remove someone, hover over their name and click the Trash icon.

Benefits of Using HUD

• View coworker availability in real time.
• Transfer calls with a single click.
• Monitor incoming calls for selected users.
• Access advanced call handling features like Monitor (Listen Only), Whisper, Barge, and Take Over (when permitted by your administrator).

HUD is a valuable tool for receptionists, supervisors, and customer service teams who need quick visibility into extension status and efficient call management.