Login to the Admin Portal

1. Go to Reports/Analytics
   
2. Click on Quality of Service
   
3. ​Monitor Exertions, Calls, MOS Performance, Meetings and Webinars  
   

The RingCentral Admin Portal provides administrators with powerful Quality of Service (QoS) Analytics tools designed to monitor, analyze, and optimize the performance of voice, video, and messaging across the organization. These analytics help identify network issues that impact call quality, ensuring users experience clear and reliable communication.

What QoS Analytics Do

RingCentral’s QoS Analytics allow administrators to:

• Monitor Call Quality in Real Time:
  View live and historical data for all calls, including metrics like jitter, latency, and packet loss. These indicators provide insight into the overall health of your network and where performance bottlenecks may be occurring.

• Identify Problem Areas:
  Quickly pinpoint which users, devices, or network locations are experiencing quality issues. The system provides detailed call data, including IP addresses, endpoints, and carriers, making troubleshooting much faster.

• Analyze Trends and Performance Over Time:
  Use historical reports to see patterns in quality degradation or recurring network issues. This allows IT teams to proactively address problems before they affect business communication.

• Drill Down into Individual Calls:
  Each call record includes comprehensive technical data, such as MOS (Mean Opinion Score), codec used, call duration, and network path analysis. This level of detail helps administrators determine whether problems stem from the user’s device, internal network, or external connection.

Key QoS Metrics

• Latency (Delay): Measures how long it takes for audio to travel from one user to another.

• Jitter: Measures inconsistency in packet arrival times, often leading to choppy audio.

• Packet Loss: Indicates data loss during transmission, which can cause dropouts or distortion.

• MOS (Mean Opinion Score): A calculated rating of overall call quality based on network performance factors.

Benefits for Administrators

• Improved Troubleshooting: Quickly locate and resolve issues without needing to contact support.

• Enhanced User Experience: Maintain consistent call quality across teams and locations.

• Data-Driven Insights: Make informed decisions about network upgrades, bandwidth allocation, or policy changes.

• Visibility Across Platforms: Access unified analytics for RingCentral MVP (Message, Video, Phone) services within one dashboard.

Accessing QoS Analytics

Administrators can access QoS Analytics by logging into the RingCentral Admin Portal, navigating to:
Analytics → Quality of Service.
From there, reports can be filtered by date range, location, user, device type, or connection to analyze specific subsets of data.