🎧 Recommended Headsets for RingCentral Phones & Apps

Sutherland Networks Guide

Using the right headset with RingCentral ensures clear audio, reliable performance, and full feature functionality across both desk phones and desktop/web applications.

📌 Important: Always refer to your phone’s product documentation for:

• Compatible headset lists
• Required accessories (EHS cables, USB adapters)
• Connection instructions

📞 Headsets for Desk Phones

🔹 Cisco Phones

⚠️ Cisco tests third-party headsets but does not certify or officially support them.

Cisco 7841 & 8861

• Cisco Headset 531 / 532
• Bluetooth wireless headsets
• Wired & wireless headsets from:
  • Poly (formerly Plantronics)
  • Jabra

Cisco SPA-525G / SPA-525G2

• Wireless (non-Bluetooth) headsets
• Poly Savi W7xx Series (W710, W720, W730, W740, W745)
• Poly CS5xx Series (CS540, CS510, CS520)
• Bluetooth headsets

Cisco SPA-514G / SPA-508G / SPA-303

• Wired & wireless headsets
• Compatible with:
  • Poly
  • Jabra

🔹 Poly (Polycom) Phones

VVX Series

• Analog (RJ-9) headsets – all models
• USB headsets – VVX 401/411, 500/501, 600/601, 1500
• Bluetooth – VVX 600/601 only

Recommended brands:

• Poly
• Jabra
• Sennheiser

SoundPoint IP (SPIP) Series

(670, 650, 550/560, 450)

• Requires headsets with Electronic Hookswitch (EHS) support
• Recommended:
  • Jabra
  • Poly

SPIP 321 / 331 / 335

• RJ-9 wired headsets
• EHS-compatible headsets

🔹 Yealink Phones

📌 For full compatibility, refer to Yealink documentation.

Yealink T21P / T42S / T46S

• Wired & wireless headsets
• Compatible with:
  • Poly
  • Jabra
  • Sennheiser

Yealink Cordless Phones

• W52P → 2.5mm headsets (mono/dual mono)
• W56P → 3.5mm headset jack (CTIA standard supported)

💻 Headsets for RingCentral Desktop & Web App

You can use wired or wireless headsets with the RingCentral app.

📌 Depending on the model, you may need:

• USB adapter (dongle)
• Manufacturer software for call controls (answer/hang up, mute, etc.)

🎧 Poly Headsets (Top Recommendation)

🔹 Wired (USB)

• BlackWire 3320
• BlackWire 5220
• EncorePro 715 / 725

🔹 Wireless (DECT)

• Savi 8410
• Savi 8420
• Savi 8445

🔹 Bluetooth / Hybrid

• Voyager 4310 / 4320
• Voyager 4310-CS / 4320-CS
• Voyager Focus2 / Focus2-CS
• Voyager Legend 50 / 50 UC

📌 CS Models:

• Include base station
• Use DECT for better range and stability

📌 Non-CS Models:

• Connect via:
  • USB Bluetooth adapter
  • Native Bluetooth

🔊 Speakerphones

• Sync 20 (USB-C / USB-A)
• Sync 40 (USB-A / USB-C)
• Sync 40 + BT700 USB adapter

🎧 Jabra Headsets

• Biz 2300 (Duo / Mono)
• Biz 1500 (Duo / Mono)
• Engage50 II
• Engage65
• Evolve2-40-SE
• Evolve2-65-Flex

🎧 Yealink Headsets (USB-HID Compatible)

• BH70 (Dual / Mono)
• UH37 (Dual / Mono)
• WH64 (Dual / Mono)

🔌 Connection Types Explained

💡 Pro Tips

• ✅ Use USB dongles for full functionality with apps
• ✅ Use EHS cables for desk phones (remote answer capability)
• ✅ Choose DECT over Bluetooth for office environments
• ✅ Dual-ear headsets = better focus
• ✅ Mono headsets = better awareness

🚀 Final Thoughts

Selecting the right headset for your RingCentral setup ensures:

• Better call quality
• Improved productivity
• Fewer support issues