Panterra Networks - How to use the Report Manager

Panterra Networks - How to use the Report Manager

How to setup use the Report Manager

This article provides an understanding on how to use the Report Manager with Panterra Networks

🔧 What Report Manager actually does

Think of Report Manager as your data + analytics hub:

  • Call detail records (CDRs)
  • Call recordings
  • Usage/activity reports
  • Queue/ACD reporting (if used)

It opens as a separate tab/web interface from the Admin Portal. 

🚀 Step-by-step: How to access it

  1. Log into Admin Portal
  2. Go to Top Navigation
  3. Click Report Manager
  4. It opens in a new browser tab

👉 That’s your reporting dashboard. 


Report Manager – PanTerra Networks Streams

User Summary

  1. Go to Users → Summary
  2. Select All users or specific users
  3. Choose time period
  4. Click GO

Use this for a quick overview of user activity.

Call Detail Reports (CDR)

  1. Go to Users → CDR
  2. Select All users or specific users
  3. Choose time period
  4. Click GO

Use this for detailed call logs and activity.

Schedule Reports

  1. Set up a Summary or CDR report
  2. In Period, select Schedule → Apply
  3. Configure:
    • Name
    • Format (CSV or PDF)
    • Email recipients
    • Recurrence
  4. Click Save

Reports will be emailed automatically.

Quick Tip

  • Summary = high-level view
  • CDR = detailed call data
  • CSV = best for Excel
  • PDF = best for sharing