Panterra - Call Type Definitions

Panterra - Call Type Definitions

📊 Call Type Billing Codes & Definitions

Here’s a clean, easy-to-read reference guide for common call types and billing codes. Use this as a quick lookup for reporting, billing analysis, or troubleshooting. 👇

☎️ IP Call Types (VoIP-Based)

  • ipib – IP Inbound 📥
  • ipob – IP Outbound 📤
  • vmip – Voicemail IP 📩
  • fwip – Forward IP 🔁

🌐 PSTN Call Types (Public Switched Telephone Network)

  • psib – PSTN Inbound 📥
  • psob – PSTN Outbound 📤
  • vmps – Voicemail PSTN 📩
  • fwps – Forward PSTN 🔁
  • obtc – PSTN Outbound Call Transfer 🔄

🔀 Call Transfers

  • intc – Internal Outbound Call Transfer 🔁
  • aaxfr – Transfer from Auto Attendant 🤖➡️📞
  • acdxfer – Transfer from ACD 📞➡️📞
  • acdbxfr – ACD Blind Transfer 🚫👀➡️📞
  • bxfr – Blind Transfer 🚫👀
  • xfr – Supervised Transfer 👀➡️📞

☎️ Toll-Free & Conferencing

  • iptf – Inbound Toll-Free 📞💰
  • tfob – Toll-Free Outbound 📤💰
  • tffax – Toll-Free Fax 📠💰
  • tfconf – Toll-Free Conferencing 👥💰
  • conf – Conferencing 👥

🌍 International & Special Services

  • inte – International Outbound 🌎📤
  • 911 – Emergency Services 🚨
  • 411 – Directory Assistance 📖

📠 Fax Services

  • fax – Inbound Fax 📠

🧠 System & AI Features

  • LUNA – Luna AI Usage 🤖✨

🏢 ACD (Call Center) Related

  • acdm – ACD Metrics 📊
  • acdxfer – Transfer from ACD 🔄
  • acdbxfr – ACD Blind Transfer 🚫👀

📞 Business Voice & Seat Usage

  • csob – Common Seat Outbound 👥📤
  • bvbob – Business Voice Pooled Minutes Overage 💸
  • bvob – Business Voice Outbound 📤

🔐 Secure Communications

  • scip – Secure Communications Interoperability Protocol 🔐
  • scob – Secure Communications Outbound 🔒📤
  • scrv – Secure Communications Inbound 🔒📥

🛠️ System / Miscellaneous Codes

  • trqu – (Typically Queue-Related / System Use) ⚙️
  • sclc – Site Candidate Layout Candidate/Collection 🏗️
  • sctc – Security Control Target Capability/Configuration 🛡️

✅ Quick Tips

  • 📊 Use these codes in reporting tools (like CDR or analytics dashboards) to break down call activity.
  • 💡 Helps identify usage patterns, billing discrepancies, and optimization opportunities.
  • 🔍 Especially useful when reviewing inbound vs outbound traffic or troubleshooting call routing.