Ring Central - How to Check if a User Has Call Recording Enabled (RingCentral)

How to Check if a User Has Call Recording Enabled (RingCentral) 

1. How to Set Up Call Recording in RingCentral

   🔧 Admin Setup (Recommended)

   1. Log into the Admin Portal
   2. Go to Users
   3. Select the User you want to configure
   4. Click Settings & Permissions
   5. Scroll to Automatic Call Recording (ACR)
   6. Click Edit

   Configure the following:

   • Automatic Call Recording: Enable or Disable
   • Inbound Calls: On / Off
   • Outbound Calls: On / Off
   • Recording Type:
     • Automatic (always records)
     • On-demand (user presses record)
   • Play Announcement: (for compliance)
   • Save Location: Cloud storage (default)
   7. Click Save

   ---

   🎯 On-Demand Call Recording (User-Controlled)

   If you don’t want all calls recorded:

   1. Disable Automatic Call Recording
   2. Users can:
      • Press Record during a call in the app or desk phone
      • Start/stop recording manually

   ---

   ⚙️ Account-Wide Settings (Optional)

   1. Go to Admin Portal → Phone System → Auto-Receptionist → General Settings
   2. Look for Call Recording Settings
   3. Configure:
      • Default behavior for all users
      • Announcement settings
      • Storage duration

   ---

   📁 Where to Find Recordings

   • Go to Admin Portal → Call Log → Recordings
   • Or in the RingCentral App → Phone → Call History
     

2. How to Check if a User Has Call Recording Enabled (RingCentral)

   1. Go to Users
   2. Select the User
   3. Open User Details
   4. Navigate to Settings & Permissions
   5. Locate Automatic Call Recording (ACR)
   6. Click Edit

   From there, you can verify:

   • Inbound Call Recording
   • Outbound Call Recording
   • Overall ACR (Automatic Call Recording) status

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